Terms of Service

Welcome to Crystalia! These terms are the rules for using the game. By creating an account, you agree to them. Crystalia is for players 13 and over. If you're under 18, please read these terms with a parent or guardian.

Crystalia is run by Klowd LLC ("we", "us").

Your account

• You must be 13 or older to have an account.
• Give us true information when you sign up, including your real date of birth.
• Keep your password to yourself. You're responsible for what happens on your account.
• One person, one account. Don't share accounts or pretend to be someone else.
• Pick a username that's kind. We may change or remove usernames that aren't.

Be kind and stay safe

Crystalia is a friendly place for everyone. When you use it, you agree not to:

• Bully, threaten, harass or be hateful towards anyone.
• Post anything rude, violent, sexual or scary.
• Share personal information: yours or anyone else's. That means no real names, addresses, phone numbers, email addresses, school names, social media handles or links. Our filters block most of these, and trying to get around them breaks these rules.
• Ask other players for personal information, or to meet or talk somewhere outside Crystalia.
• Cheat, use bots or scripts, or exploit bugs in the games or the Crysta economy.
• Try to break, overload or hack the site.

Friends and boards

You can add other players as friends. Once a friend request is accepted, you and your friend share a board: a private page where you can post messages to each other.

• Only you and that friend can see your board. Our team may read it when checking a report or keeping players safe.
• You can delete your own posts. Deleted posts disappear from the board but are kept for a short time for safety (see our Privacy Policy).
• Posts are automatically removed after 90 days.
• You can report any post, and you can block any player. Blocking ends your friendship, hides your board and stops them sending you friend requests.

Who can play

Crystalia is for players 13 and over. If we learn that an account belongs to someone younger, we may close it.

Crysta and pets

Crysta is Crystalia's in-game currency, and pets and items are part of the game. They have no real-world value, can't be exchanged for money, and belong to your account only while you play. We may change how Crysta, pets or items work to keep the game fair and fun.

• The Bank of Crystalia keeps Crysta for you and pays interest in Crysta. It's part of the game, not a real bank: interest is only Crysta, must be collected on the day it's offered, and we may change the rate or how it works.
• Random events happen by chance as you explore. They're never guaranteed, and what they give may change.
• If Crysta, items or interest were gained through a bug, cheating or anything else these rules forbid, we may take them back.

Crystalia+ membership

Crystalia+ is an optional paid membership. It costs $5 a month (or the price shown when you join), paid through our payment provider, Stripe.

• If you're under 18, you need a parent's or guardian's permission before you join, and they should be the one who pays.
• It renews every month until you cancel. You can cancel any time from the Crystalia+ page, and you stay a member until the end of the month you've already paid for.
• Payments aren't refunded for part of a month, except where the law says they must be.
• Members get extras like a crown, members-only badge colours and early access to new games. A membership never gives Crysta, pet stats or anything that helps win. We may add, change or retire perks over time.
• Players who join during the launch get a Founders badge that stays on their profile.
• Each monthly payment comes with 100 Stardust (see below).
• If we ever change the price, we'll tell you at least 30 days before it applies to you.
• If your account is closed for breaking these rules, your membership ends without a refund.

Stardust

Stardust is a currency for the Crystalia+ shop, where it buys cosmetic things such as Energy Crystals, which change a pet's colour, and backgrounds for your pet's portrait.

• You get Stardust with a Crystalia+ membership, or by buying a Stardust pack: a one-time payment through Stripe. If you're under 18, you need a parent's or guardian's permission before you buy one, and they should be the one who pays.
• Stardust only buys things in the Crystalia+ shop. It has no cash value: it can't be sold, traded, given to another player or turned into Crysta or money. Crysta can't be bought.
• Packs aren't refunded once bought, except where the law says they must be.
• Stardust and what you buy with it are yours to use in Crystalia. If your membership ends, you keep them; you just stop earning more.
• If a payment is refunded or reversed (a chargeback), we take back the Stardust it gave, or what's left of it if some has been spent.
• If your account is closed for breaking these rules, its Stardust is lost.
• We may change what the shop sells or what things cost, but we won't take away things you've already bought, except as these terms allow.

When rules are broken

If a player breaks these rules, we may remove posts, stop them from posting, freeze their account or close it. We decide what's needed to keep Crystalia safe.

The game itself

We're always working on Crystalia, so games and features may change, pause or end. We do our best to keep everything running, but the game is provided "as is", without guarantees that it will always be available or free of bugs. As far as the law allows, we aren't responsible for losses from using Crystalia.

Changes to these terms

We may update these terms. When we make a big change, we'll tell you in the game's News. If you keep playing after a change, you're agreeing to the new terms.

Contact us

Questions, worries or reports: chris@klowd.software.

These terms are governed by the laws of the State of Utah, USA.